Warranty Policy

Sylixa's Warranty

We are committed to delivering jewellery that is stylish, durable, and made for everyday wear. Products purchased under our Buy 1 Get 1 and Bundle offer comes with a special 14-day warranty, designed to give you complete peace of mind.

Coverage	Details
Warranty Period	14 Days from delivery date.
Covered Issues	Tarnishing (green marks) Stone or embellishment loss Breakage due to manufacturing defects
Coverage Limit	Applicable to any 2 products per bundle order only
Resolution	Replacement (subject to availability) or Store credit equivalent to the product value
Claim Requirements	Order ID with clear images/videos must be shared Claims must be raised within 14 days Response time: 24–48 hours
Usage Guidelines	Avoid water, perfumes, and chemicals Store in a dry, airtight space Remove before showering, swimming, or workouts
Exclusions	Free gifts included with the order Clasps, locks, and earring backings (functional plating may wear faster) Accidental damage or improper handling Missing parts not reported within 24 hours Normal wear and tear (scratches, fading) Exposure to moisture, sweat, or chemicals Repairs/modifications by third-party jewellers Skin Reactions (as these vary based on individual skin sensitivity and are not considered product defects)
Fair Use Policy	Repeated or excessive claims Intentional damage or misuse Unverifiable or suspicious requests

We stand behind the quality of our products and aim to make your experience seamless and worry-free. If something goes wrong, we'll work to resolve it quickly and fairly. For warranty-related queries or claims, please email us at support@sylixa.com with your order number and clear images of the product. Our support team will review your request and assist you with the warranty claim process within 24–48 Hours.

*Applicable on BUY 1 Get 1 and Bundle Products.